How to Return or Exchange
1. Please read our policy in full before you initiate a return or exchange to make sure your item(s) is eligible
2. Click here to begin
3. Enter your order # and email address used to place the order
4. Follow the instruction provided on the screen
5. You will receive an email on how to return the item(s) back to us
6. Once we receive your return, we will send you another email when the return has been confirmed and when the refund is completed.
For all domestic orders, you will be offered a refund or exchange only within thirty (30) days of the purchase date. All international orders are final sale and no refunds will be issued. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
You will be responsible for shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To start a return, click here
We only replace items if they are defective or damaged. Unfortunately, we are unable to offer online exchanges. Should you wish to order a different style, size or color, please submit a new order online and return the unwanted item. We will issue the refund to your original form of payment once we receive the returned item.
Depending on where you live, the time it will take for your exchanged product to reach you may vary.
To start an exchange, click here
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
There are certain situations where only partial refunds may be granted (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.